Customer Account Manager

Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
Grand prairie, Texas, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 3 years
2018-68896

Job description

To provide effective support to the Company's key accounts. To continually strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Job requirements

Preferred Experience

 Three years' customer support experience.
 Three years' experience in the aviation industry

Additional Eligibility Requirements
 Ability to develop, manage, and maintain customer accounts
 Computer literate

Complementary description

Essential Functions/Responsibilities

 To develop relationships and a pro-active approach with customers, understanding their requirements.
 To provide a single point of contact for key accounts and escalate any issues as appropriate.
 Offer support for operational changes, feedback the impact of change to management.
 Ensure that service to the customer is of the highest standard and quality at all times.
 Support all day to day material requests, from the point of Quote to Sale and remittance.
 Manage and report on all contract performance data.
 Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams
 Review and monitor repair work sent to the customer.
 Oversee customer consignment contracts with support from relevant product manager.

Competencies

 Flexible
 An excellent communicator
 Professional
 Ambitious / Driven
 Conscientious
 Works effectively as ‘part of the Company team', communicates positively at all levels both internally and externally.
 Has excellent interpersonal, communication, organizational, and time management skills
 Has a professional and flexible approach
 Ability to effectively problem solve and use initiative

Specificity of the job

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Company information

Safran Aircraft Engines is a world-class engine manufacturer specializing in aeronautical and space propulsion. Within CFM International, Safran Aircraft Engines develops and produces the CFM56, both the best-selling engine of all times and the most reliable engine of its generation in the category of single-aisle aircraft. Its successor, the LEAP, was designed to equip the new-generation of single-aisle aircraft. Thanks to its cutting-edge technologies, the LEAP engine offers a significant reduction in fuel consumption and CO2 emissions in comparison with the CFM56 engines which are currently operating. The entry into service of the LEAP is scheduled for 2016 with the Airbus A320neo.
Safran Aicraft Engines also plays a key role in military propulsion. The company develops and produces the M53 and the M88 engines for the Mirage 2000 and the Rafale fighters. Safran Aircraft Engines offers its civilian and military customers a wide range of services as well as support to optimize aircraft operational availability.

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