LEAP Line Replaceable Unit (LRU) Services Representative


Key information

Customer services and support
Program / Customer Relations
Professional, Engineer & Manager
Dallas/fort worth, Texas, UNITED STATES
Regular Full time, Full-time
Bachelor's Degree
More than 3 years

Job description

Line & Site Operations is a business unit for Engine Services, dedicated to Customers. It has a broad panel of activities such as:

  • - Tooling management
  • - LRU (Line Replaceable Unit) services management
  • - On Wing and On Site Engine Maintenance capabilities
All those services have a common goal, minimise interruptions in the Aircrafts operation and keep them flying as long as possible.

In this business unit, LRU Services are provided to Airlines and consist of:

  • - Managing the repair process of all unserviceable LRUs resulting of an unscheduled removal
  • - Provide an exchange unit from a centralized Pool if this option has been selected
  • - Ensure that an On Site Stock is at ideal level to cover any removal on a critical item

CFM and Safran Aircraft Engines have won a large contract with American Airlines that include this LRU Service. Safran Aircraft Engines is therefore looking for a local representative to ensure highest level of Customer Service.

Complementary description


The local representative aims to improve the Customer satisfaction and to streamline the process of repair for all parts removed.

In this frame the responsibilities will be:

  • - Manage locally the equipment to be repaired
o Ensure transportation scheme is in place and working
o Make sure drop shipment process is working as planned
o Guide customer through our industrial scheme
o Follow up of WIP, and perform communication to the customer for all equipment under repair
o Manage the equipment inside the ERP system

  • - Act as first point of contact in all LRU related questions
o Provide feedback to customer on any technical or process related item
o Provide Front Office feedback to LRU Teams
o Understand process of customer's Main and secondary bases and influence on our process

  • - Monitor the performance of the LRU Contract
o Generate weekly reports to the customer
o Follow up the KPI plan built
o Work closely with Contract Manager for Quarterly Business Reviews

Job requirements

Minimum requirements for Education: BSc in aeronautical or mechanical

  • - Experience in logistics
  • - Excellent communication skill and diplomacy
  • - Ability to work in full autonomy
  • - Good inter-personal and inter-group skills
  • - High language proficiency
  • - Knowledge of the MRO is a plus
  • - Knowledge of SAP is a plus
  • - Knowledge in French would be appreciated

Company information

Safran SA

Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

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